Shipping Policy

Due to our volume of internet sales, orders may require 1 to 3 business days for processing and 1 to 3 business days for transit. From order placement to receipt could take anywhere from 3 to 6 business days, if shipped in the continental US. Unless specifically requested, orders will ship via UPS Ground.

Orders received on Friday, or over the weekend will typically be shipped Tuesday or Wednesday.

In the event that HumanoFlow™ is out of stock, you will be emailed and receive a phone call with options for replacements or back orders. If we do not hear back from you within 24 hours, we will ship all items we have on hand and back order any remaining items. Back orders will be shipped once the product has arrived in our warehouse.

Order cancellations

Once an item has been pulled and boxed for shipping, any cancellation of the order is considered a return and will be assessed the 20% restocking fee. Please see entire Order Cancellation Policy (below).

Customer Shipper Account Numbers

We do accept customer shipper account numbers (UPS, FedEx, etc…). A handling fee of $7.50 will be charged separately to the customer when a personal shipper account number is used.

Handling fees

All orders shipped via UPS, USPS, FedEX, or DHL will be charged an additional $7.50 handling fee. Orders shipped on other carriers may also be subject to a handling fee. An additional $0.60 per line will be added to the handling fee for every item over 20 items.

UPS Claims

All boxes and items leave HumanoFlow™ in optimal condition. All our packages meet UPS shipping requirements upon leaving our warehouse. Any damaged items are shipping related and claims must be placed with the shipping company (UPS). HumanoFlow™ will take the necessary precautions to avoid undue damage and cannot claim responsibility for items damaged during shipment. If your product is damaged, please call 1-800-344-0596 to begin a claim.

International shipments

Due to the time and expenses of completing forms and paperwork for international shipments, any orders shipped Internationally will be charged a $10.00 handling fee.

Canadian shipments

In an effort to decrease brokerage and import/export fees to our Canadian customers, we have created an arrangement with UPS in which we combine several Canadian orders into one shipment. This decreases the brokerage fees for each order.

We calculate all import/export fees to be at 10% of the product total. Orders shipped as a single shipment (not in a combined UPS shipment) on average would cost 30% of the product total.

For example, $200 of product will now cost $20 in import/export fees (HumanoFlow™ will pay for any extra fees). This same order shipped as a single shipment would cost $60 in import/export fees.

We have never included import/export fees in quoted shipping costs, so while quoted rates look higher than what we have historically quoted, your total costs will now be less due to our combined shipment arrangements with UPS.

US Mail shipments

Any order that requires shipment via US Mail increases our processing costs and will therefore be charged a $10 handling fee.

Packages shipped within the United States require insurance in order to receive tracking information. If you choose to forgo the costs of insurance, HumanoFlow™ will not accept responsibility for lost shipments. If you do pay for insurance, please recognize that US Mail still requires 4 to 10 weeks before they will pay on any claims for missing packages. HumanoFlow™ will not refund lost shipments until we have been paid by US Mail.

HumanoFlow™ is not responsible for any breakage that may occur when shipped via US Mail. Customers must address US Mail directly concerning any breakage during shipping.

For shipments outside the United States, no tracking is available through US Mail regardless of whether you purchased insurance or not. In the event that international shipments sent via US Mail are lost, HumanoFlow™ will not replace nor accept responsibility of such shipments.

The safest and most secure method of shipping is via UPS. All packages shipped via UPS are tracked and include some insurance.

Shipping deadlines

HumanoFlow™ works hard to support customer needs and therefore uses a variety of shippers. Due to the volume of packages we ship, all shippers have established pickup times and deadlines for HumanoFlow™. Deadlines are as follows:

UPS - 1:00 PM CST
All other carriers - Require 24 hour warning before pickup.

This means that any requests for speedy shipments received after these deadlines cannot ship until the following business day. Please also note that orders placed online are not downloaded immediately. Online orders are downloaded throughout the day so an order placed close to the deadline that requests faster delivery times might not be picked until after the deadline. An order that is placed or downloaded after the deadline that requests faster delivery times cannot ship until the following day.

Every order requires 1 to 3 business days to prepare. Orders typically leave our warehouses after this time. Please see our Shipping Policy.